Dementia too often brings with it periods of behaviors that are mind boggling to family and caregivers. Such behaviors might include yelling, hitting or paranoia coupled with accusations. It is frightening for those witnessing these behaviors and there is much confusion about how to manage a loved one experiencing and acting out these behaviors. Many turn to psychotropic medications to manage these behaviors but find the trade off in the affects of the medication on their loved one concerning. I have brought together two highly experienced and skilled dementia professionals who will share their knowledge and understanding of effective communication tools that can de-escalate and help manage your loved one’s behaviors.