How do we as providers make bad news "less awful" for patients and their families?  As healthcare providers our goal is to heal and fix our patients yet sometimes, despite our best efforts, we simply cannot.  This episode of Kidscast, invites chaplain Amy Claaussen to discuss the topic of pediatric end of life and provides us with some guidance on approaching this discussion.  What should we say?  What should we definitely not say?  How do we help families and each other cope and endure in the face of a poor prognosis or an unexpected death?