With a large population of unbanked and underbanked citizens, late but rapid smartphone adoption, and a boom of start-up fintech companies, Latin America can be a tough market for traditional banks. But Brazil’s biggest bank has managed to remain the country’s most valued brand with a strategic approach to digital transformation that puts people first and 70% of its workloads in the cloud.

Listen in as Fábio Napoli, Itaú Unibanco’s Director of Information Technology and Chief Technology Officer, shares the bank’s digital journey, lessons lessons learned, and his personal advice for Latin American peers in other regulated industries.

Featured experts

• Fábio Napoli, Director of Information Technology and CTO, Itaú Unibanco
• Roberto Voi, Customer Partner, Kyndryl