In this episode of Deadlines & Detours, I sit down with Joe Goss, Head of Sales for Fixflo Block & BTR, to unpack three decades of experience across housing, property services, and PropTech innovation.

We get into the realities of digital change — including the golden rule of AI: garbage in = garbage out — and how property managers can use tech without losing the human touch. Joe shares how AI is already transforming compliance, customer service, and internal sales operations without stripping away personal brand or relationships.

You’ll also hear about:

• Fixflo’s new Aidenn Compliance feature that automates Fire Risk Assessment tasks

• The myths of digital adoption (and why people always come first)

• Funny stories from the front lines — yes, including KFC in a swimming pool

• The challenges of scaling post-acquisition and keeping your culture intact

• Why Leonardo DiCaprio would make a great block manager

This episode is packed with practical insight, industry pain points, and plenty of laughs — ideal for anyone navigating digital change in property, tech, or SaaS.

• Joe Goss on LinkedIn: linkedin.com/in/joe-goss-mtpi-10583331

• Fixflo platform: fixflo.com

• Aidenn AI – Repairs & Compliance: fixflo.com/solutions/aidenn-ai-repairs-maintenance

• Book a guest slot: calendly.com/ddpod/30min

🔗 Links Mentioned