Michael has over 30 years of experience across Financial Markets, Business Development and Technology roles in categories from finance to beverages to software. Since the 90s, Michael has been involved in the commercialisation of opportunities offered by new technology and led large complex organisations along their digital transformation pathway. Michael has worked in markets including Japan, Australia, South Africa, the United Kingdom, Singapore and of course New Zealand.

In this episode Michael talks about the re-imagining of the Forsyth Barr digital experience, a project they kicked off a little over 18 months ago. What that means for the customer experience and how it has driven a change in mindset more broadly across the organisation.