Governments are increasingly turning to digital platforms to deliver smarter public services, driven by the promise of significant efficiency gains and time savings for citizens. Yet, this transformation presents a critical challenge: how to ensure that these services remain accessible to everyone, regardless of their digital capabilities or circumstances.

Governments are increasingly turning to digital platforms to deliver smarter public services, driven by the promise of significant efficiency gains and time savings for citizens. Yet, this transformation presents a critical challenge: how to ensure that these services remain accessible to everyone, regardless of their digital capabilities or circumstances.

Digital Design of Public Services: Confronting the Accessibility Challenge

This podcast series, as a series of discussions based on Jon Shamah’s Linkedin blogs, offers a thought-provoking exploration of key topics shaping the digital world today. Drawing from decades of hands-on experience and a strategic viewpoint, Jon delves into the evolving landscape of Digital Identity, the emergence and implications of Digital Wallets, and the broader currents driving digital transformation. While much of the analysis is rooted in developments across Europe, the series adopts a truly global lens—examining international policy frameworks, technical standards, and cross-border interoperability challenges. Whether addressing the urgency for unified digital identity ecosystems or highlighting innovations that are reshaping user trust and data sovereignty, each episode offers practical insight informed by expertise and critical reflection. By bridging strategic vision with real-world implementation, The podcasts invite listeners and readers alike to engage with the future of digital trust architecture—one informed by experience, enriched by collaboration, and poised for global relevance.
[Note that the discussions are by Jon Shamah's favourite AI friends.]

Business

Technology

This podcast series, as a series of discussions based on Jon Shamah’s Linkedin blogs, offers a thought-provoking exploration of key topics shaping the digital world today. Drawing from decades of hands-on experience and a strategic viewpoint, Jon delves into the evolving landscape of Digital Identity, the emergence and implications of Digital Wallets, and the broader currents driving digital transformation.While much of the analysis is rooted in developments across Europe, the series adopts a truly global lens—examining international policy frameworks, technical standards, and cross-border interoperability challenges. Whether addressing the urgency for unified digital identity ecosystems or highlighting innovations that are reshaping user trust and data sovereignty, each episode offers practical insight informed by expertise and critical reflection.By bridging strategic vision with real-world implementation, The podcasts invite listeners and readers alike to engage with the future of digital trust architecture—one informed by experience, enriched by collaboration, and poised for global relevance. [Note that the discussions are by Jon Shamah's favourite AI friends.]

This podcast series, as a series of discussions based on Jon Shamah’s Linkedin blogs, offers a thought-provoking exploration of key topics shaping the digital world today. Drawing from decades of hands-on experience and a strategic viewpoint, Jon delves into the evolving landscape of Digital Identity, the emergence and implications of Digital Wallets, and the broader currents driving digital transformation. While much of the analysis is rooted in developments across Europe, the series adopts a truly global lens—examining international policy frameworks, technical standards, and cross-border interoperability challenges. Whether addressing the urgency for unified digital identity ecosystems or highlighting innovations that are reshaping user trust and data sovereignty, each episode offers practical insight informed by expertise and critical reflection. By bridging strategic vision with real-world implementation, The podcasts invite listeners and readers alike to engage with the future of digital trust architecture—one informed by experience, enriched by collaboration, and poised for global relevance.
[Note that the discussions are by Jon Shamah's favourite AI friends.]

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Digital Design of Public Services: Confronting the Accessibility Challenge

Digital Design of Public Services: Confronting the Accessibility Challenge