Katrina Logie begins by introducing Thomas, Head of Digital at The Club Company. As makes sense when talking about how things have changed in hospitality in the past few years, the talk naturally moves to Covid, and the huge effect that that had. As Thomas says, it's really forced hospitality to make some changes; changes that we hope to see snowball into something new.Thomas tells us about the importance of building a community online, and what software they felt it important to create...