In this episode of Counting Change, host Arjun Sahgal discusses the digital lending transformation with Mark Rodriguez, CEO of Lending Studio and former SVP and Head of Lending at Partners Federal Credit Union.

The episode explores how credit unions can effectively implement digital transformation, focusing on workflow optimization, change management, and leveraging AI to enhance member and employee experiences. Mark shares insights on building internal buy-in, managing change, and ensuring compliance in digital lending. Mark also discusses the importance of a member-centric, mobile-first approach and of overcoming member hesitancy to adopt digital channels.

Counting Change is hosted and run by ⁠⁠Ascent Platform⁠⁠.