We are entering the Information Age, & existing the Internet Age. Digital "everything" is no longer a nice-to-have, it is an imperative. Yet, most organizations are being inhibited in addressing these new realities due to the Organizations Technology backbone, & IT approaches that are hold-overs from previous ages.

Have you asked technology execs how they plan to address increases in competition, increases in the speed of change, & the ease of which customers can change their loyalty?