In this episode, Miriam explores the latest BPO market trends and technological advancements, focusing on digital transformation challenges and the critical role of data security. She discusses the implications of H1-B Visa policies and offers insights into nearshoring strategies. The episode highlights incentives promoting BPO growth in Iloilo City and examines the benefits of migrating to cloud contact centers. Miriam also delves into AI's impact on enhancing customer experience in the APAC region. The episode concludes with closing remarks and a reminder for listeners to subscribe for more industry insights.

(0:00) Introduction to BPO market trends and technological advancements

(1:07) Digital transformation in BPO: Challenges and data security importance

(3:11) H1-B Visa impact and nearshoring insights

(6:02) Incentives and growth of BPO in Iloilo City

(8:14) Benefits of cloud contact centre migration

(11:02) AI's role in enhancing APAC customer experience

(13:23) Closing remarks and subscription reminder