In this episode of the BetterTech podcast, host Jocelyn Houle interviews Eric Slus CIO, Net at Work - Fractional CIO & Advisory and discusses the challenges and strategies of driving digital transformation, especially for mid-market enterprises. He explains the four pillars of digital transformation: streamlining processes, digitizing paperwork, enabling employees, and enhancing customer experience. Eric shares insights on overcoming common obstacles, such as inefficient processes and cross-departmental communication gaps. He also delves into the importance of executive support, change management, and leveraging AI effectively. Eric emphasizes the need for modernizing legacy systems and viewing AI as a collaborative team member to achieve successful digital transformations.