This week, David Wright is joined by Alejandro (Alex) Carriles, Chief Digital Officer, EVP at Simmons Bank, to discuss:

- How leading a team is like leading a jazz ensemble.

- The challenges of changing decades-old practices in the finance industry. 

- Leveraging digital solutions across banking.

- Bridging the gap between the digital and physical world.

- The importance of human-centered design.

- Embracing change and accepting failure as a means to progress and improve in digital transformation.

- Leveraging APIs to integrate third-party solutions and create innovative features in online and mobile banking.

- Providing practical and user-friendly solutions to improve customers’ financial lives, resulting in high ratings and customer satisfaction.

- Recognizing the competition from digital players and the importance of winning customers’ hearts to stay relevant in the industry.

Resources mentioned:

Alejandro (Alex) Carriles -

https://www.linkedin.com/in/alejandro-alex-carriles-48b0158/

Simmons Bank | LinkedIn -

https://www.linkedin.com/company/simmonsbank/

Simmons Bank | Website -

https://www.simmonsbank.com/

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