The IoT Integrator editors talk with Joe Jensen, vice president in the Internet of Things (IoT) Group and general manager of the Retail, Banking, Hospitality and Education Group at Intel Corporation. Joe offers insights on how the customer experience has led to digital transformation and disruption in the retail industry. He describes what the "new normal" COVID-19 retail world will soon look like, with smart IoT technology such as motion sensors and gesture recognition tools providing a safe, contactless buying experience.