Topic Discussed : Digitization in India - Challenges and Growth Opportunities

Speakers: S Anand, Vice President, Frost & Sullivan with Uday Birajdar - CEO & Co-Founder - AutomationEdge

Key Takeaways:

Automation will bring the ability to override the existing operations and enable speed, agility, reduced cost of operations and increased compliance by connecting legacy systems and enabling interoperability between them

Artificial intelligence (AI) will be ubiquitous to every technological solution used in a range of industries and will drive the digitization revolution resulting in improved turnaround times, accuracy, operational efficiency and others

AI technology coupled with process automation, blockchain and advanced communication technologies such 5G will lead to the development of advanced automation solutions that can enable automation of connected devices beyond the premises of a business

‘Automation Edge’ - an Indian company that provides innovative Automation solutions- aided an insurance firm to address the challenges associated with payout in case of mid leavers or death claims. The insurance firm deployed Automation Edge’s technology to connect its Customer Relationship Management (CRM) system, policy administration systems and other payout related systems. This helped the insurance firm to reduce its 5-day payout period to a 2-day payout period, thereby providing improved customer experience and ultimately leading to enhanced brand equity

India’s digital initiatives movement, especially at the enterprise level, is progressing at a tremendous pace with increased adoption levels witnessed by manufacturing and financial institutions. Though moving a slower pace, there is a good scope for improving the automation adoption initiatives in government/ public sector

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Related Keywords: Frost & Sullivan, Automation Edge, Digitization, India, Automation, Artificial Intelligence, Technologies, 5G, CRM,

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