A positive company culture is critical to creating an enjoyable customer experience in restaurants, casinos, hotels, and other hospitality-centric venues. So, when one or more employees exhibit Prima donna behavior, how should you handle it as an owner or manager? Peter, Noelle, and George are answering questions, including:

• How do you define a Prima donna in the workplace?
• Can you train an employee out of Prima donna tendencies?
• How long should you tolerate diva behavior in the workplace?
• Are chefs more likely to exhibit self-important personalities than other restaurant employees?