On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise.

Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Joe Fahrner, GM of AI Receptionist at RingCentral. Recorded live at Enterprise Connect 2026, the conversation centers on RingCentral’s recent AI momentum, highlighting strong customer adoption, a growing product portfolio, and the company’s continued investment in delivering accessible, scalable AI capabilities across business communications.

Join me in this episode of Direct from the Expo, as I speak with Chris Morrissey, GM of Zoom CX, live from Enterprise Connect 2026. We dive into the latest innovations announced by Zoom, focusing on how the platform is tackling workplace friction through AI solutions. Chris highlights the importance of reducing the "work around the work," which has been affecting employee productivity and customer experience. We explore findings from a recent Deloitte study revealing that a staggering 94% of employees encounter friction in their daily tasks. Chris shares insights on Zoom's approach to enhancing both employee and customer experiences by leveraging technology to streamline workflows and improve interactions. Tune in for an engaging discussion on the future of collaboration in the workplace.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Malachi Threadgill, VP and Head of UCC Marketing at GoTo. Recorded live at Enterprise Connect 2026, the conversation explores how GoTo is expanding its vertical strategy across automotive, education, and healthcare with purpose-built unified communications solutions powered through embedded AI, and how the company approaches industry-specific challenges through a platform designed to simplify communications, support operational efficiency, and create new opportunities for partners delivering business value.

In this episode of Direct from the Expo, I catch up with Mike Blackman, Managing Director of ISE, during the bustling ISE 2026 event. We explore the impressive attendance numbers and the innovative experiences shaping the future of audiovisual technology. Mike shares insights on the unique atmosphere of collaboration among competitors and the importance of community within the AV industry. We also discuss the launch of the ISE Foundation, focusing on talent development and innovation. As we reflect on the highlights, including a groundbreaking drone show and the role of AI in transforming the industry, Mike emphasizes the significance of networking and knowledge-sharing at this pivotal event. Join us for an engaging conversation that captures the pulse of the AV landscape.

On this special edition, the Collab Collective’s Craig Durr speaks with Crestron leaders Brad Hintze, Alex Peras, and Joel Mulpeter at the True Blue Summit in Barcelona. Recorded live at Camp Nou, the conversation examines how Crestron is shaping collaboration experiences through intentional design, scalable deployment, and an ecosystem-based approach that supports both users and IT teams. They connect the vision behind exceptional spaces with the engineering framework and product strategies that enable consistent, enterprise-ready hybrid work environments.

In this episode of Direct from the Expo with Craig Durr, live from ISE 2026, I sit down with Carlos Ferreira, Division President of Hybrid Systems at HP. We dive into the future of hybrid work, exploring HP's innovative strategies for meeting rooms and personal workspaces. Carlos shares insights about HP's comprehensive video portfolio and the newly launched Poly OS 5.0, designed to enhance user experience while ensuring enterprise security until 2032. We also discuss HP's ecosystem approach to personal workspaces, featuring exciting new headsets and connectivity solutions. Lastly, we introduce HP Dimensions in partnership with Google, a groundbreaking 3D immersive experience that redefines communication. Tune in to discover how HP is paving the way for seamless collaboration in the evolving workplace landscape.

Description/Summary

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Rich Bayes, Senior Director of Product Management at Cisco, live at ISE 2026. Their conversation explores how Cisco is advancing collaboration through AI-driven platforms, new room and personal devices, and a growing ecosystem of partners designed to simplify deployment and scale experiences across the enterprise.

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Erik DeGiorgi, CEO of NetSpeek, recorded live at ISE 2026. Their conversation explores NetSpeek’s evolution from concept to a shippable, enterprise-ready platform, unpacking what it means to be truly AI-native, how orchestration brings harmony to complex AV and UC ecosystems, and how NetSpeek’s Lena platform uses memory, advanced troubleshooting, and expanding partner integrations to improve reliability and scale in modern collaboration environments.

In this episode of Direct from the Expo, join me, Craig Durr, as I engage with Susie Liam, VP of Product Management for Collaboration and Conferencing at Shure, live from ISE 2026. We explore how Shure is adapting to the evolving landscape of meetings, where AI is becoming integral to communication. Susie introduces the groundbreaking IntelliMix Bar Pro, which combines high-quality audio and video with innovative computing capabilities. We also discuss ShureCloud, emphasizing its role in enhancing security and management for enterprises. Tune in to discover how Shure is shaping the future of collaboration technology and ensuring meeting equity in a rapidly changing environment.