What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls "customer success". She'll teach you her definition of it, her equation to effectively address it, and how to scale without adding too many team members. Sit up straight and learn from a top channel leader!