Listen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience.

On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about:

• What role has technology played in the evolution of the customer experience industry?
• What are his 2022-2023 predictions for customer experience?
• What is the future of payment methods in the ecommerce world?
• Which brands does he think have the best CX?

He shares interesting experiences of working in the service industry of things going wrong and how to deal with them.

Jonathan recently got the Entrepreneur of the Year award by the Global Choice Awards. So, customer experience tips from him are really going to be something big for your brand.

Tune in now to start learning!