#44 - Eurowings is not famous for their service. The differentiation between SMART and BASIC got bigger now. The SMART rate is a hand luggage only and now they removed the free airport check in. Eurowings wants to charge 5 Euros per check in. When you book it in advance you get a 50% discount and just have to pay 2.50 Euro. You are only allowed to have a carry-on of 8kg in the size of 55x40x23cm and a smaller personal item.

This is definitely an enhancement with negative changes, but why does the marketing department always write this in way you get the feeling they give you a present?

"From March 2020, Eurowings will ask its BASIC customers to only check in online for their flight. This leads to significantly reduced queues at the airports, which in turn saves our customers time. BASIC passengers who would like to continue checking in at the airport can of course flexibly book this option in advance as an additional service."

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