Brian's family trip continues as the fam gets set for a trip to Disneyland.

https://www.youtube.com/watch?v=WV4l4C3NNcU

Transcription

Disneyland and COVID-19.

Hi I'm Brian Pombo, welcome back to Brian J. Pombo Live.

We had a great day at Disneyland today not really a full day, they were closing early and we got started a little later than we expected, or than we wanted to I should say it Was pretty much what we expected and so we squeezed as much out of the day as we could a day at Disneyland with a wife, my and also my mother along and three kids, all under the age of seven, lots of fun, we had a good time.

A lot of interesting things that you can take, as I've mentioned in the past three or four episodes that you could take off of vacation, especially when you're going to a money-making place like Disneyland, where the whole thing is designed to separate you from your money as much as possible as quickly as possible.

And it's a really tough thing to do.

I'm not really sure what the answer is but you can really see a huge change that has happened.

I mean, as in everywhere but especially at Disneyland with COVID-19. And a lot of this goes back to the history of Disneyland, it's a very interesting idea of how it was put together.

How Walt Disney very specifically referred to the staff at Disneyland as not just staff or security or this or that job. But as cast members, they call them cast members.

So he came from the entertainment industry, right.

But he saw that if they see this as more of a show that they're putting on, and that they are cast members, and that the people that are there are guests, and they are putting on a show for them in a sense, if they realize that, that that that brings on a completely different field than any other job, especially in the amusement field, right.

So it that's interesting.

So you've got, you've got a job, you take a job at Disney at Disneyland, you are a cast member so you're an entertainer of sorts, you are fulfilling a need as a member of the cast, whatever that need is, even if you're sweeping, you know, crumbs off the ground like I saw someone do it today who didn't seem too thrilled about it.

I mean, who could be right? It's tough to make that look joyous.

I've seen it done but it's rare that you see somebody do that. But you see a situation where you've got to perform, you're always on.

You realize that and really that's true of any customer service position or any position where you are in the public eye at all. You really are a cast member in a sense. But Disney Land has always made that a point of what they do.

Now, I've never been a Disney cast member. So if there's anybody out there, if there's anything I'm saying that's off base, please put me in my place. This is all from the outside looking in.

From all the stuff I've read about Disney and spoken with other cast members about so I could be off on some of these ideas but you're a performer in a sense, you're also a servant to them, to all the guests that are there.

This is one of those things that's very much drilled in, in and Walt Disney himself from what I understand he said something to the extent of, you know, we work so that the guests can play.

That's the idea that that's the idea of being a cast member really putting it all out there and doing everything you can for each individual guest's experience.