Ash Patel explores Disney's Site Reliability Engineering (SRE) practice and how it transformed the company's software operations. He discusses the challenges faced by Disney's SRE teams before the implementation of SRE practices. He also deep dives into the initiatives Disney SREs championed to address these challenges. You'll learn about specific practices of Disney's SREs and their culture, including their values of collaboration, curiosity, and courage. Disney's SREs have embraced a generative culture that empowers knowledge workers to achieve their edge and fostered a service mindset to be of service to the business stakeholders and technologists on the ground.

Timestamps for key concepts

Disney's SRE Challenges [00:01:03] Disney's SRE teams faced challenges such as silos, bureaucracy, low reliability, low security, low resiliency, and low quality.

Disney's Observability and Configuration Management [00:06:42] Disney's SREs invested in observability tools such as Splunk, Grafana, and PagerDuty, and used configuration management tools such as Puppet and Chef to achieve consistent infrastructure.

Disney's SRE Culture [00:10:09] Disney's SRE culture values collaboration, curiosity, and courage, and has helped them become less transactional and more integrated with their work.

Disney's Generative Culture [00:11:17] Disney's SRE leadership has adopted a generative culture that empowers knowledge workers to achieve their edge, encouraging a service mindset and fostering effective collaboration.

T-Shaped Skills and Community of Practice [00:12:17] Disney's SREs possess a broad range of skills and knowledge across different fields while also having deep expertise in a particular area, and participating in a community of practice to continue developing their skills.

Disney's SRE Culture [00:13:20] Disney's SRE culture stands for collaboration, curiosity, and courage, and emphasizes the importance of core DevOps processes such as continuous integration and delivery, automated testing, and observability.