Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine.  For Your Information:Check out FARE’s website: https://foodallergy.org   Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext   

Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information:  Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor  Greenville County’s official government website: https://www.greenvillecounty.org/ 

Jonny McMullan, EMD Mentor Instructor and Curriculum Board Member, gives an update on what has changed in the EMD Mentor course since 2022. He discusses how an EMD Mentor offers different support than a CTO, supervisor, or ED-Q and how it can help overall with staff turnover and burnout.For Your Information: Jonny’s previous podcast episode: https://www.aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan   Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel   https://www.iaedjournal.org/an-emds-best-friend   https://www.iaedjournal.org/encourage-understanding   

Edel Burton, Clinical Hospital Pharmacist and Lecturer in Clinical Pharmacy in University of College Cork, discusses her recent study on prehospital care for suspected stroke during the COVID-19 pandemic. She discusses methods, findings, and what she’s going to research next.For Your Information:Edel’s episode about her benchmarking study: https://www.aedrjournal.org/speaking-the-same-language-with-edel-burton   Edel's ORCID site: https://orcid.org/0000-0002-5847-0174   

Grace Frances, Director of Community Partnerships, talks about the organization End Violence Against Women International (EVAWI) and how it relates to emergency dispatch. She discusses the array of resources that EVAWI provides, including an annual conference and monthly webinars, and how emergency dispatchers often set the tone for a survivor of gender-based violence on their journey to justice.  For Your Information:Check out EVAWI’s website: https://evawintl.org/   Watch past webinars: https://evawintl.org/webinars/    Access the Sexual Assault Medical Forensic Exam (SAMFE) Virtual Practicum that Grace mentioned:  https://evawintl.org/vp/ 

Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.For Your Information: Check out Nicole’s website: https://www.nicolesnell.com/   Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/  Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&ab_channel=TEDxTalks  

Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation  

This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast

Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/   

We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information: Check out PDC’s site: http://prioritydispatch.net/ Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal