In this episode of the Lifelong Customer podcast, host Brad Hammond sits down with Joshua Sear, Founder and CEO of Empower, a groundbreaking platform revolutionizing the ride-hail industry. Joshua's journey from lawyer to tech CEO highlights the power of challenging conventional business models and pursuing innovative ideas.

Discover how Empower is turning the ride-hail model on its head:

• Putting Drivers First: Learn how Empower empowers drivers to build their own businesses, set their own rates, and earn 100% of the fare.
• Reshaping Customer Dynamics: Explore the transformation of drivers from mere service providers to empowered customers.
• Navigating Challenges: Hear how Empower navigated the unique challenges posed by the COVID-19 pandemic and leveraged the downtime to enhance their product.
• The Importance of People: Joshua shares insights about the emotional side of business, reminding us that understanding and addressing people's feelings is essential in leadership roles.

Tune in for a deep dive into the entrepreneurial journey of disrupting a giant industry and empowering individuals to take control of their livelihoods. Whether you're an aspiring entrepreneur or simply intrigued by the dynamics of the gig economy, this episode offers valuable insights from a CEO who's changing the game.

Don't forget to subscribe and leave a review if you enjoyed this episode!