Gabriel Hofmann chats with Dickie Ball from Summit Handpiece Repair about key insights into handpiece maintenance and repair. They discuss the pros and cons of refurbished vs. new handpieces, warranty issues, and the threat of counterfeits. The conversation covers cost vs. quality, types of servicing, and the importance of regular maintenance. They also explore the impact of PSI on equipment and the crucial role of staff in maintenance. Summit's added value services, including a free CE course and team development, are highlighted. The episode concludes with Summit's contact info and refurbished handpiece options.

(0:00) Introduction and guest Dickie Ball from Summit Handpiece Repair

(3:09) Handpiece repair advice and refurbished vs. new handpieces

(7:17) Warranty, quality control, and counterfeit handpiece challenges

(15:24) Cost concerns, quality importance, and servicing types

(20:00) Repair benefits, maintenance importance, and PSI implications

(27:04) Staff roles in maintenance and Summit's added value services

(31:05) Free CE course and investing in team development

(34:23) Working with Summit Handpiece Repair and contact details

(39:23) Options for refurbished handpieces and episode wrap-up