Today’s interview is with Deon Nicholas, is the Co-Founder and CEO of Forethought, an AI company that creates order, removes redundant work, and provides efficiency for businesses everywhere. They are set on changing the way enterprises access, share, and leverage their knowledge. Moreover, not only is Forethought committed to diversity, it's part of their strategy.

Deon joins me today to talk about Unbiased AI, how bias gets into AI, overfitting, how we can rid AI of unconscious biases, what customer service and experience teams should be looking out for and doing more of or doing better, what is Forethought doing differently to tackle these issues and how diversity is a central part of their strategy.

This interview follows on from my recent interview – Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe — and is number 393 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.