Are Companies Actually LEARNING Anything?

Without accurate documentation, the story changes over time. And if the story changes over time, what can you say you've really learned?

If you're not documenting what happens in your business, you and your people won't learn anything. Operational excellence will be an impossibility.

You say, "Yeah, I know that," but I know hardly anyone is documenting anything. The processes, and the data that results from them, are in their heads or not recorded at all.

And they data they do have? The accountant doesn't know what their production people need--and the production people don't know to ask accounting for it.

So you don't "know that."