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Do Companies Really Care About Customers? with Noah Roychowdhury #S1E5
Care and connection are at the heart of the customer experience, and around this Valentine’s Day is a perfect time to question companies on matters of the heart - namely, do they care about customers?
Joining Tech & Soul host Alex Hartig to discuss the imperative value of customer care, and how it might look in an AI-enabled future, is Colt’s Global Director of Customer Experience Optimisation, Noah Roychowdhury.
In this episode:
What customer care means in action
How we can learn from great and bad examples of customer care
Whether companies are improving on a global scale, or if standards are slipping
The human cost of automating and digitising customer relationships
View all episodes
By Colt Technology ServicesCare and connection are at the heart of the customer experience, and around this Valentine’s Day is a perfect time to question companies on matters of the heart - namely, do they care about customers?
Joining Tech & Soul host Alex Hartig to discuss the imperative value of customer care, and how it might look in an AI-enabled future, is Colt’s Global Director of Customer Experience Optimisation, Noah Roychowdhury.
In this episode:
What customer care means in action
How we can learn from great and bad examples of customer care
Whether companies are improving on a global scale, or if standards are slipping
The human cost of automating and digitising customer relationships