First, for the most pressing questions, do you enjoy filled or non-filled donuts? Watch out, this gets deep.

We welcome one of the most amazing designers we’ve ever worked with, Erica O’Neil, who shares her origin story where she journeys from architecture school to UX design after she discovered that she enjoys the people side of design.

Erika believes that all organizations need to carve out dedicated time for design. “If you can’t get employees to respond to a survey, you need to restructure your priorities”

Ryan gives an analogy of how much he loves to go fishing, but that it falls to number 10 when it comes to priorities in his life. It’s a recurring theme in this episode.

Emily poses the question: How do you truly listen in order to influence your design and implement that feedback appropriately? The team discusses how long the process can take and to be patient.

If you are wondering how to best implement n formal design process at your organization, this episode delivers a plethora of actionable next steps.

Thanks for tuning in.