Bob and Amas

Amas and I created this podcast to share our thoughts on how you can navigate customer service. Based on our experiences working from the. Inside out, I Bob, it is good to see you. We usually record on Fridays.

Spirit Airlines: The Customer Service Story

Bob .: Most spirit airline customers know the horror show that can be flying this airline. Three out of four of those same. customers, after a bad experience, continue to fly on spirit airlines. He says this has more to do with pricing and availability versus service not mattering.

Spirit Menu: Good Service vs. Bad Service

Bob .: From a consumer perspective, service matters. He says people weigh the difference between bad service and good service. .: Consumers are not asking themselves that questions when they make decisions.

Spirit Air: Consumer Choice

Bob .: You got to make sure you're making a conscious decision on what your line is. He believes that the NPS scores for Spirit Air for the casual customer is probably bad. But he believes that there are loyal spirit airline customers who go.

The Lost Child

If you're going to cheap out on service, know what your pain tolerance is. So the line tolerate anything all the way up to you lost my twelve. Year old, do not lose my child. Anything before that. Go to town.

Customer Service is More Important Than Price

Bob .: Customer service guru says 58% of customers say customer service is more important than price. He says as consumers, we have to expect we're going to pay more for better service. .: Make sure your words and. your actions are aligned because it sends the