Building a High-Performance Culture at Slack

How did we start to establish a high-performance work culture at Slack? It starts by examining the company's hiring philosophy, rooted in the high expectation of doing the best work of one's life. This expectation acted as a filtering mechanism to identify optimistic and proactive candidates who embraced challenges. Dig into the internal processes and principles of the accounts team, such as decision-making using a 'trinity' of questions and the 'search first' mentality, to maintain efficiency and autonomous problem-solving. These cultural norms fostered trust, transparency, and a commitment to excellence within the team. The episode concludes with a preview of an upcoming discussion on the foundational values that underpin Slack's culture.

00:00 Introduction: A Slack Story by James Sherrett

00:20 The Slack Interview Experience

01:01 Setting High Expectations at Slack

01:46 The Challenge of Doing Your Best Work

04:39 Empowering Decision Making with the Trinity

07:21 The Power of 'Search First'

10:58 What might a Slack culture look like?

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