A lot of businesses have an internal divide that feels like a constant battle between departments, roles, or personalities. Sales blames operations. Operations blames sales. Everyone feels frustrated, and the owner feels stuck in the middle. But the real issue is usually not the people. It is the structure. In this episode, Kevin Johnson breaks down why internal team conflict usually comes down to two things: leadership and communication. He explains how misalignment creates what he calls the workaround economy, where businesses pay for full capacity but only get a fraction of the output. He also walks through the hidden costs of misplaced attention, missed growth opportunities, and turnover that compounds when teams stay stuck in survival mode. If your business feels like it has an internal civil war going on, this conversation will help you see what it is really costing and what has to change to fix it.