Sign up to save your podcasts
Or
Share Do You Really Want Fries With That? How to Find a Customer Service Perfect Match
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Do You Really Want Fries With That? How to Find a Customer Service Perfect Match
The attitudes and styles of customer service reps may present a perfect
match for some customers, and just get up others' noses. New research
from the Australian School of Business pinpoints three different
perceptions of good customer service among frontline employees. Each is
right in certain circumstances, but can be damaging when misplaced. With
more customer touch points in today's organisations, the trick is in
recruiting sales and service personnel to suit and then ensuring a
one-size-fits-all approach to training does not impinge their beneficial
attributes.
View all episodes
By theBoxThe attitudes and styles of customer service reps may present a perfect
match for some customers, and just get up others' noses. New research
from the Australian School of Business pinpoints three different
perceptions of good customer service among frontline employees. Each is
right in certain circumstances, but can be damaging when misplaced. With
more customer touch points in today's organisations, the trick is in
recruiting sales and service personnel to suit and then ensuring a
one-size-fits-all approach to training does not impinge their beneficial
attributes.
More shows like Knowledge@Australian School of Business
View all
Science and Engineering
0 Listeners
Knowledge@Australian School of Business - Video Interviews
1 Listeners
Refugee Conference 2011
0 Listeners
Strategic Management of Business and Technology
2 Listeners
Art and Design
14 Listeners
Law and Society
0 Listeners
TV shows and interview series
0 Listeners
Talking Point (audio)
0 Listeners
UniWide Configuration Video Instructions
0 Listeners