A government watchdog found that the Defense Department has never formally evaluated telework and remote work programs against agency goals. DoD officials, however, reported “perceived” benefits and challenges. The Government Accountability Office says without formal evaluation of these programs, DoD cannot determine whether these programs help meet agency goals. While defense officials told the Government Accountability Office that their use of these flexibilities improved productivity, efficiency, and recruitment and retention; some officials said that telework reduced opportunities for collaboration and information sharing and decreased morale. The watchdog also found that the data on the number of teleworkers and remote workers DoD previously reported is likely inaccurate.  

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