DoD OIG details management challenges for FY 2022

Courtney Fones, audit program director for readiness and global operations at the Defense Department Office of Inspector General, describes some of the topics on her office’s list of top 10 management challenges for the Defense Department and explains the process of putting together the list

GSA implementing customer experience executive order

Martha Dorris, former deputy associate administrator for the Office of Citizen Services at GSA, talks about the White House’s new executive order aimed at improving customer experience and rebuilding Americans’ trust in the federal government

Addressing Sino-American competition

Joseph Nye, former assistant secretary of defense for international security affairs, discusses soft power, the “three-dimensional chess game” between the United States and China and the importance of collaboration on global issues