In this episode, we discuss customer experience with Chris Baumann, Head of Digitalisation and Innovation for Worldline's Merchant Services business.

We ask why customer experience is important, how it impacts consumer behavior and churn, terminology and the future trends in customer experience will be.

Each episode of season 1 of Navigating Digital Payments is based on a chapter from the 2021 report published by the Worldline Discovery Hub which you can download by visiting worldline.com and selecting Knowledge Hub | Scientific Reports. 

To send us feedback or let us know which topics you would like us to cover in future episodes, you can send an email to [email protected]