Explore the world of RIA technology with insights from the RIA Tech Talk podcast by RIA Workspace. In this episode, Todd Darroca and David Kish discuss the relevance of onsite computer and IT support for RIAs. They delve into common assumptions about the necessity of onsite assistance, addressing misconceptions and shedding light on the shift towards remote support.

RIA tech expertise trumps location

In this podcast we highlight that most RIAs, regardless of location, prefer remote support due to its efficiency and cost-effectiveness. Understanding the specific needs of RIAs is crucial for your IT provider, and a lot of local providers simply don't have that experience and don't understand your unique challenges.

Few tasks can't be done remotely

It's a myth that certain tasks, like new computer setup or office location configuration, require an onsite presence. In reality, these can be efficiently managed remotely.

Remote doesn't mean slower

The podcast also challenges the traditional view that local support guarantees faster response times. The truth is that remote troubleshooting often surpasses onsite support in speed and effectiveness. In fact, a local provider might use remote troubleshooting for most of the work they do for you anyhow.

The cloud makes onsite less important

Modern technology has shifted towards cloud-based solutions, rendering the need for onsite support less critical. Most issues are resolved remotely.