Gary Laguna’s keyring jingles often as he sorts through the right key to the right door. He has to open them in a variety of places as the lead water operator in Hurley, Pence, and Iron Belt, three communities in Iron County. With 18 years of experience, Laguna is in charge of ensuring a reliable flow of water to customers’ faucets and doing near-constant water quality testing. While he plays a critical role in water customers’ lives, Laguna says many people don’t have a clear understanding of