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Doing The Right Thing Is Always The Right Thing | A Conversation With Consumer Advocate Christopher Elliott | Tech Done Different With Ted Harrington
What happens in society when consumers have little control over their customer service experience? Join us for this episode as consumer advocate, Christopher Elliott, shares some insights into the consumer/business relationship.
You'll learn:
- why consumers need to understand the basics of security, and pay attention to what companies are claiming
- why companies need to backup any security claims they make, and how to do it (hint: just be transparent)
- the impact of "thoughtful regulation" as an approach to force companies to treat customers right, including around security
- why to align your company's values to your behaviors (and what happens when your customers call you out for not living them)
- why some companies don't have an incentive to improve, and what to do about it
- why the CEO (and other senior leadership) should respond to emails from customers, and do so quickly
- why doing the right thing is always the right thing
- why the principles of good customer service apply the same to both consumers and businesses
- why good leadership boils down to 2 streams of communication: your employees and your customers
- why even the most seasoned people are looking to the CEO and C-suite to set the tone on how they should behave, and what that means for leadership
Guest
Christopher Elliott, Author, Journalist, and Founder of Elliott Advocacy (@elliottdotorg on Twitter)
Host
Ted Harrington
This Episode’s Sponsors
If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships
Resources
Learn more about Christopher and Elliott Advocacy at https://www.elliott.org/
For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast
Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships
Learn more about Ted and his book at https://hackablebook.com
View all episodes
By Ted Harrington, ITSPmagazineWhat happens in society when consumers have little control over their customer service experience? Join us for this episode as consumer advocate, Christopher Elliott, shares some insights into the consumer/business relationship.
You'll learn:
- why consumers need to understand the basics of security, and pay attention to what companies are claiming
- why companies need to backup any security claims they make, and how to do it (hint: just be transparent)
- the impact of "thoughtful regulation" as an approach to force companies to treat customers right, including around security
- why to align your company's values to your behaviors (and what happens when your customers call you out for not living them)
- why some companies don't have an incentive to improve, and what to do about it
- why the CEO (and other senior leadership) should respond to emails from customers, and do so quickly
- why doing the right thing is always the right thing
- why the principles of good customer service apply the same to both consumers and businesses
- why good leadership boils down to 2 streams of communication: your employees and your customers
- why even the most seasoned people are looking to the CEO and C-suite to set the tone on how they should behave, and what that means for leadership
Guest
Christopher Elliott, Author, Journalist, and Founder of Elliott Advocacy (@elliottdotorg on Twitter)
Host
Ted Harrington
This Episode’s Sponsors
If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships
Resources
Learn more about Christopher and Elliott Advocacy at https://www.elliott.org/
For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast
Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships
Learn more about Ted and his book at https://hackablebook.com