Sign up to save your podcasts
Or
Share Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology
Carrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years.
He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience.
Where is the industry headed with chatbots and why the human connection is critical to great customer service?
Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other industries.
We talk about his latest book: Customer Experience: What, How and Why Now.
Support the show
View all episodes
By Carrie ChitseyCarrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years.
He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience.
Where is the industry headed with chatbots and why the human connection is critical to great customer service?
Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other industries.
We talk about his latest book: Customer Experience: What, How and Why Now.
Support the show