Don Peppers is a bestselling author, blogger, and widely acclaimed keynote speaker, and global CX authority. A marketing futurist and accomplished trendspotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. 

His latest book, Customer Experience: What, How and Why Now, provides insights and how-to recommendations for building and maintaining a truly customer-centric business. Don claims to be the only rocket scientist in the advertising industry, with a BS in Astronomical Engineering. He also has a Masters in Public Affairs from Princeton University's Woodrow Wilson School. 

Access the transcript on our blog at https://voicesofcx.com/how-extreme-trust-is-changing-the-cx-game-don-peppers/?utm_source=soundcloud&utm_medium=description

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Buy "Customer Experience: What, How and Why Now" here: https://www.amazon.com/Customer-Experience-What-How-Why/dp/1483560155