Karen Graham is the founder of Karen Graham Consulting, with whose "20+ years experience in nonprofit leadership, consulting, and capacity building earned me a broad knowledge of how people, process, and technology can work together to create impact."

Karen was part of a team with NTEN and Lehman Associates collaborating on a survey of donor management system (DMS) satisfaction in the nonprofit community. The full survey materials are available at Karen Graham Consulting. Karen joins host Steve Boland to discuss the survey and the implications for organizations working with DMS' - which according to the survey is most nonprofits! Karen shares insights on the issues rated with highest and lowest satisfaction, the most commonly used DMS', and investing in the people operating the systems to understand the highest level of return.