Lael Daire has been a firewall between development and support for many years, and brings an expert level of knowledge to diagnosing complex issues with LIC and the Power Hypervisor. Not only does he possess an encyclopedic knowledge the intricacies of IBM Power Systems, but he is friendly and an excellent communicator. In this episode, we meet Lael and get to know how he approaches complex problem scenarios and is able to guide customers and reps to better understanding critical system issues.