In this episode, I’ll be joined by Heidi Mottram, CEO of Northumbrian Water. Heidi describes what happened when they started over with a clean sheet of paper and co-created their purpose with their stakeholders.  She also shares how their desire to be the industry leader resulted in the development of an industry-wide set of performance measures, so everyone can see how well they are doing – which in turn has reinforced Northumbrian Water’s ability to work across the business as a team.

Do listen to the end, as Heidi has an interesting offer for other CEOs who are looking at similar issues.