Eric Johnson is a shift supervisor at the Colorado Springs Public Safety Communications Center and holds his CMCP.  He has "been in the business" for 26 years and has worked for multiple agencies as an emergency response technician, public safety dispatcher, quality assurance specialist, trainer, and supervisor.  Eric reminds us that it's important to be introspective and find compromise when training different learning styles.  Not only will you hear about changes he's seen in technology, training, and processes but you'll also get some tips on transitioning into different roles and ways to strengthen your position and career.  Eric discusses the importance of:

• Adapting to different learning and communication styles.
• Establishing standards and thresholds in management.
• Creating timetables and routines.
• Leveraging technology to assist in tasks and projects.
• Seeking ways to grow in this field.

In this episode Eric references:

• The Retro Video Store podcast, which is available on all major podcast services.
• The City of Colorado Springs.  If you're interested in working for them, you can visit coloradosprings.gov for more info.