A clinical director gets let go the day before an accreditation site visit, and takes the program's compliance documentation with them, scattering it across a highway in Texas. When the site visitors show up, there's nothing left to hand them.

Brian Bright is CEO of Trajecsys, a clinical documentation platform for allied health and nursing education, in the space since 2013. He joins host Matt Jaye to trace what actually failed that day, and why the same failure shows up far more often through nothing more dramatic than a retirement or a promotion.

In this conversation:

- Why a compliance record that only one person understands was never really a safeguard

- How turnover, not paperwork, is the compliance blind spot most programs never plan for

- What COVID changed for programs that had been putting off going digital for years

- Where AI actually helps in clinical documentation, and where the people still have to lead

A student can be fully enrolled, fully paid up, and still get turned away at the clinical site door, not because of anything they did, but because their records were scattered across four different systems that never talked to each other.

Kunal Vaishnav is Chief Operating Officer at Exxat, an education management platform used by more than 1,600 health science programs. From that vantage point, he's seen this exact scenario repeat again and again.

He joins host Matt Jaye to explain why the failure almost never starts at the clinical site, and why programs that treat it as a scheduling problem keep missing the actual fix.

In this conversation:

- Why a canceled rotation can set a student back an entire semester

- How a "diligent" spreadsheet coordinator becomes a hidden liability

- What separates programs that catch compliance gaps early from the ones an audit catches first

- Why a full records overhaul takes 12 to 18 months, and what a program actually ends up with once it's done

As Kunal puts it: the platform is necessary, but it's never sufficient on its own.

Francisco Lopez Roualdes has watched fleets win the first call and still lose the driver, because the systems behind that first call never talk to each other.

In this episode of Don't Get Played, Carlo Solórzano sits down with Francisco, Co-Founder and CEO of Double Nickel, to talk about where drivers actually fall out of the hiring funnel, and why the breakdown rarely happens where fleets assume it does.

They cover:

- What happens when a driver file passes through three or four different hands

- Why silence gets mistaken for ghosting when no one has shared visibility

- What separates fleets posting contact rates 10 to 20 points higher than average

- Why integration has to get settled before a vendor is chosen, not after

Francisco's read is simple: the seams between systems are what's costing carriers the driver.

Carriers obsess over speed in driver hiring. Christy Choice and Amanda Worthen have watched carriers lose drivers anyway, because the tools recruiters depend on don't talk to each other.

In this episode of Don't Get Played, Carlo Solórzano sits down with Christy, a Professional Services Consultant at Tenstreet, and Amanda, Director of Driver Employment at Roehl Transport, to talk about what actually separates a hiring stack that holds together from one that quietly falls apart.

They cover:

• Why fragmented tech between background screening, ATS, and onboarding functions as a hidden recruiting tax

• How manual workarounds that feel fast in the moment quietly cost carriers time and trust

• Why integration decisions have to happen before a vendor is chosen, not after

• What good vendor support looks like when something breaks and a carrier needs an answer fast

Carriers who keep winning drivers aren't running the fastest process on paper. They're the ones who never let their systems drift out of sync.

Most healthcare organizations treat credentialing as paperwork that happens after a hire is made. Brianna Peoples says that assumption is exactly what's costing them.

In this episode of Don't Get Played, Matt Jaye sits down with Brianna, AVP of credentialing and provider enrollment at Privia Health, to talk about what it actually takes to run credentialing at scale, and why getting the sequencing right matters more than most organizations realize.

They cover:

- Why credentialing functions as operational risk management, not paperwork

- How the manual workarounds and hero instincts that work for a small team become liabilities at scale

- Why credentialing needs a seat at the table before recruitment starts, not after

- Where AI actually helps in credentialing, and where it can't replace judgment

Brianna's case: the organizations that get this right stop depending on any one person being the hero and start building a system that holds.

Most organizations have invested heavily in hiring technology and don't have much to show for it. Linda Brenner says the software was never the problem.

In this episode of Don't Get Played, Sarah O'Melia sits down with Linda Brenner, Co-Founder and Managing Partner of Talent Growth Advisors, to talk about what's actually broken inside enterprise talent acquisition functions and what it takes to build a strategy that holds.

They cover:

- Why implementing hiring technology without a defined strategy almost always leads to the same result

- How hiring manager autonomy is quietly degrading the ability of organizations to function

- What it takes to get the CHRO and executive leadership to own the problem instead of leaving it with HR

- Why the real cost of broken hiring is almost always far larger than anyone has calculated

Most organizations keep iterating on the wrong things. Here's what needs to change first.

Some carriers spend their time chasing recruits to drive their fleet. R.E. Garrison Trucking has a waiting list. Tracy Rushing says the recruiting conversation is the easy part. What drivers find when they show up is what actually keeps them.

In this episode of Don't Get Played, Carlo Solórzano sits down with Tracy, Executive Director of Safety and Recruiting, to talk about how R.E. Garrison built a culture drivers actually line up to join and what most fleets are getting wrong in the meantime.

They cover:

- How the shift from seeking candidates to candidates seeking them started, and what made it stick

- Why the Crown Driver Program leads with expectations instead of benefits, and how that changes the relationship from day one

- What kept promises indicators, and how they transfer ownership of success to the driver

- How Garrison cut its per-million-mile accident ratio from 0.48 to 0.29, and what that number reflects about culture

If your drivers are leaving, the problem probably started before they ever got behind the wheel.

In this episode of Don't Get Played, Sarah O'Melia sits down with Margaret Keane, CEO of Cisive, to talk about what employees actually need from leadership right now and why silence is the worst response to a moment this uncertain. Margaret says that the disruption AI is bringing to the future of work is real, but it is not the whole story.

Jobs will change. New ones will be created. And the leaders who say that out loud, clearly and honestly, are the ones whose teams will be positioned to move through it. The ones who say nothing are making a choice too, and their employees notice.

They cover:

• Why the noise around AI replacing jobs is getting louder while leaders stay quiet

• How transparency and follow-through build the trust teams need to move through change

• What the future of work actually looks like when leaders frame it around growth instead of cost-cutting

• Why the hires you make right now have to be evaluated against a job that is already changing

The conversation your employees need is the one most leaders are avoiding. Here's how to start it.

Executive healthcare recruitment looks straightforward on paper. In practice, it's one of the highest-stakes processes a healthcare organization runs.

In this episode of Don't Get Played, Matt Jaye sits down with Melissa Wheeler, Manager of Leadership Recruitment at Community Health Network and President of NAHCR, to talk about why executive healthcare recruitment is so different from frontline hiring and where organizations consistently get it wrong.

They cover:

- Why rushing to fill executive roles almost always backfires

- How the staffing shortage shows up differently at the leadership level

- What AI can and can't do in the executive recruitment process

- How recruiters earn a strategic seat at the table

The right hire takes time. Here's how to use it well.

The federal government moved marijuana to Schedule III. Many employers read that headline and assumed nothing changed. They're partially right. The rest is liability.

In this episode of Don't Get Played, Sarah O'Melia sits down with Nick Hartman, Co-Founder and Managing Partner at the Drug Screening Compliance Institute, to cut through the noise and explain what the reclassification actually means for workplace drug testing programs.

They cover:

• What rescheduling did and didn't change for employers

• Why a single national zero-tolerance policy is no longer viable

• Where medical marijuana accommodation is creating the biggest litigation exposure

• What a modern, defensible drug testing program looks like in 2026

The law is moving fast. Your policy needs to keep up.