After joining Salus Global Corporation, Malcolm Eade implemented a vision and culture for success that grew business bookings to an unprecedented $15 million. Together, they instituted a robust performance management system and concentrated organizational focus towards excellence in customer experience. In today's Snippets, Leon Goren speaks with Malcolm about how his company, the 'pit crew' of healthcare, transitioned into a hybrid model to better serve his clients and make a safe environment for his employees.

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