All shops should strive to deliver safe, comfortable, and dependable vehicles to their clients. Vehicle inspections, easily understood by motorists, are critical to achieve this goal. Since high approval rates require effort by techs and SAs to produce high quality inspection results, this can be perceived as time consuming and lowering productivity. Join Bill, Fred Haynes, Brandon Polhemus, and Uwe explore when productivity is indeed jeopardized and what to do about it.