Doug Rabold left a six figure income and changed careers, starting over at $12 an hour working the night shift as a level one support desk technician. In this episode, Doug shares the tangible, and intangible, motivations for this career change.

With over 30 years of leadership experience in and out of Information Technology, Doug Rabold discusses the difference between customer service and customer experience by sharing his love for the magic of Disney and how they build a customer experience. Listen as he ties this into his three key focuses in business; People, Processes, and Technologies. Listen to understand how it all fits together.