The American Association of Community Colleges reported that 62% of students hold a job while attending school full-time. So, what role does a community college play in supporting students through the challenges they may face? In this episode, Dr. Michael Baston, President of Rockland Community College (RCC), talks through his definition of experience at RCC. He discusses both the missteps his college has made and the transformation of RCC’s experience design while unraveling the importance of accepting responsibility for student success as educational leaders. Dr. Baston reveals the logistics of the Student Success Team, along with the use of technology in a human-driven enterprise, and the fragile courage of many community college students as the key components in defining the educational experience at RCC.