Throughout his career John has often been asked something along the lines of “if you had $10M to invest for our Plan what would you do.” His answer: “give me $10M worth of community health workers and I’ll change the world.” Among the many benefits a health plan can offer, none yield more consistently positive results than a well-managed community health worker program. The reason for this is simple: there are few people that know patients better or care more deeply about their health than a community health worker. But CHW programs are human driven and human provided - and therefore fraught with challenges and easy pitfalls. Dr. Shreya Kangovi sought to set the record straight on the value of a well executed program through a robust academic trial that accounted for each and every piece of a CHW program. And the results were staggering. Her program, IMPaCT, is now the nationally recognized gold standard for CHWs. Here to discuss the keys to administering a successful CHW program and the day-in day-out passion and determination it takes to support a vulnerable patient are Dr. Shreya Kangovi and celebrated CHW Cherlynne Graham-Seay. Enjoy!